Cancellation & Refund Policy

1. Overview

At Surya IQ Academy, we strive to provide high-quality educational services and ensure customer satisfaction. This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds of our paid services.

By purchasing our services, you agree to the terms outlined in this policy. Please read this policy carefully before making any purchase.

2. Refund Eligibility

2.1 General Refund Conditions

Refunds may be considered under the following circumstances:

• Technical issues that prevent access to purchased content for more than 48 hours
• Duplicate payments or billing errors
• Cancellation within the specified refund period (see section 3)
• Significant changes to course content that materially affect the value
• Failure to provide promised services or features

2.2 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after the refund period has expired
• Failure to use the purchased services
• Dissatisfaction with test scores or performance
• Completion of more than 50% of the test series
• Violation of our Terms and Conditions
• Requests made after the completion of the test series validity period

3. Refund Periods

3.1 Test Series Subscriptions

3.2 Individual Test Purchases

3.3 Annual Subscriptions

4. Cancellation Process

4.1 How to Cancel

To cancel your subscription or request a refund, you can:

• Contact our customer support team via email at suryaiqacademy@gmail.com
• Call our helpline at +91-9479694610 during business hours
• Submit a cancellation request through your account dashboard
• Send a written request to our registered office address

4.2 Required Information

When requesting a cancellation or refund, please provide:

• Your full name and registered email address
• Order/Transaction ID
• Date of purchase
• Reason for cancellation/refund request
• Any supporting documentation (if applicable)

5. Refund Processing

5.1 Processing Time

5.2 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card
• Net Banking: Refunded to the source bank account
• Digital Wallets: Refunded to the original wallet
• UPI: Refunded to the linked bank account

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties that prevent you from accessing our services:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund may be provided
• Service validity may be extended to compensate for downtime

6.2 Medical or Emergency Situations

In case of medical emergencies or unforeseen circumstances that prevent you from using our services, we may consider refunds on a case-by-case basis. Please provide appropriate documentation to support your request.

7. Promotional Offers and Discounts

Special terms apply to promotional purchases:

• Discounted or promotional purchases may have different refund terms
• Free trial conversions follow standard refund policies
• Bundle offers are treated as single transactions for refund purposes
• Coupon discounts will be deducted from refund amounts

8. Dispute Resolution

If you are not satisfied with our refund decision:

• You may escalate the matter to our senior management team
• We will review your case within 7 business days
• Our decision after this review will be final
• You may seek legal recourse as per applicable laws

9. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new policy.

10. Contact Information

For any questions regarding cancellations or refunds, please contact us: