Surya IQ AcademySurya IQ Academy

Cancellation & Refund Policy

Last updated: 8/20/2025

1. Overview

At Surya IQ Academy, we strive to provide high-quality educational services and ensure customer satisfaction. This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds of our paid services.

By purchasing our services, you agree to the terms outlined in this policy. Please read this policy carefully before making any purchase.

2. Refund Policy

2.1 General Refund Conditions

Refunds may be considered only in exceptional cases under the following conditions:

  • Technical issues preventing access to purchased content continuously for more than 5 days, verified by our support team.
  • Duplicate payments made through the same payment method and transaction ID.
  • Billing errors that result in excess charges.
  • Cancellations made within the valid refund period as defined below, provided no premium content has been accessed.
  • Failure to deliver clearly promised services/features mentioned at the time of purchase.

🔒 Note: All refund claims must be submitted with proof and are subject to internal review and approval. Usage logs will be checked before any approval.

2.2 Non-Refundable Situations

Refunds will NOT be issued in the following scenarios:

  • Premium content has been accessed (e.g., tests, PDFs, videos, mock papers).
  • Change of mind or decision reversal after purchase.
  • Failure to use the purchased service or inactivity on the user's part.
  • Dissatisfaction with scores, ranks, or outcomes.
  • Violation of platform Terms and Conditions or abuse of services.
  • Refund requests after subscription expiry or validity end.
  • Purchases under discounts or special offers are non-refundable unless technical issues (more than 5 days) apply.

3. Refund Periods

3.1 Test Series Subscriptions

  • Within 2 Days of Purchase: ✅ Full refund only if no premium content has been accessed (including tests, PDFs, solutions, or videos).
  • After 5 Days: ❌ No refunds, regardless of usage, except for duplicate payments or prolonged technical issues (more than 5 days).

3.2 Individual Test Purchases

  • ❌ No refunds, even if the test is only partially attempted, except for duplicate payments or verified technical issues that persist for more than 5 days.

3.3 Annual Subscriptions

  • Within 2 Days of Purchase: ✅ Refund allowed only if no premium content has been accessed.
  • After 2 Days of Purchase: ❌ No refunds, except for duplicate payments or verified technical issues that persist for more than 5 days.
  • ✅ Important Notes:
  • Refund processing takes 7–10 working days after internal verification.
  • All refund requests must be emailed to our support team with full transaction details and reason for the request.
  • Approved refunds will lead to revocation of access to all premium content and services immediately.

4. Important Notes

  • ✅ Refund processing takes 7–10 working days after internal verification.
  • All refund requests must be emailed to our support team with full transaction details and reason for the request.
  • Approved refunds will lead to revocation of access to all premium content and services immediately.

5. Cancellation Process

5.1 How to Cancel

To cancel your subscription or request a refund, you can:

  • Contact our customer support team via email at suryaiqacademy@gmail.com
  • Call our helpline at +91-9479694610 during business hours
  • Submit a cancellation request through your account dashboard
  • Send a written request to our registered office address

5.2 Required Information

When requesting a cancellation or refund, please provide:

  • Your full name and registered email address
  • Order/Transaction ID
  • Date of purchase
  • Reason for cancellation/refund request
  • Any supporting documentation (if applicable)

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties that prevent access to our services:

  • Please contact our technical support team immediately with clear details and screenshots of the issue.
  • Our team will attempt to resolve the issue within 48 hours.
  • If the issue persists continuously for more than 5 days despite our efforts, and is verified to be on our side (not due to user's internet/device/browser):
    • ✅ You may be eligible for a full refund or
    • 🔄 Extension of service validity (additional access days) may be provided as an alternative to refund.
  • All claims will be reviewed based on system logs, usage records, and support interaction history.

⚠️ Important: Refunds for technical issues will not be provided if:

  • The issue was caused by the user's device, internet, or third-party tools
  • Premium content was already accessed

7. Refund Processing

7.1 Processing Time

  • Review Period: 3-5 business days to review your refund request
  • Processing Time: 7-10 business days after approval
  • Bank Transfer Time: Additional 2-5 business days depending on your bank

7.2 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Card: Refunded to the original card
  • Net Banking: Refunded to the source bank account
  • Digital Wallets: Refunded to the original wallet
  • UPI: Refunded to the linked bank account

8. Promotional Offers and Discounts

Special terms apply to promotional purchases:

  • Discounted or promotional purchases may have different refund terms
  • Free trial conversions follow standard refund policies
  • Bundle offers are treated as single transactions for refund purposes
  • Coupon discounts will be deducted from refund amounts

9. Dispute Resolution

If you are not satisfied with our refund decision:

  • You may escalate the matter to our senior management team
  • We will review your case within 7 business days
  • Our decision after this review will be final
  • You may seek legal recourse as per applicable laws

10. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new policy.

11. Contact Information

For any questions regarding cancellations or refunds, please contact us:

Customer Support Email: suryaiqacademy@gmail.com

Refund Queries Email: refunds@suryaiqacademy.com

Phone: +91-9479694610

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Important Note: This policy is subject to applicable laws and regulations. In case of any conflict between this policy and applicable laws, the laws shall prevail.